Wooden You Like To Know?

A patron wanted to know when “radios were made of wood”. After a little finessing of the question, I went looking for the history of wooden-paneled radios.

Wood not being a key component in most radios, there wasn’t much to be found. I suspect that I didn’t end up with the best resources, honestly. :/

Searching “wood radio history” gave me stuff about a Grand Rapids, MI local radio station.
“Radio history wooden” got me mostly the same, plus a page of wood case radio’s [sic], which didn’t offer much in the way of time lines.
Permutations of “wood case radios” only showed things to be bought, again lacking the time period element.
I ended up finding a couple of pictures and discussion of superhet radios on a technology history commercial website, but that wasn’t really locking down the era of that style of radio.
I tried to think of some other ways of describing the design (including using the word “design”), finally hitting upon “radios “wooden panel” “, leading me to a list of wooden-paneled radios, with years and general descriptions, that were part of someone’s collection (of refurbished and resold radios, primarily). This list of about 40 models gave a general period (of at least this collection): mid 1930s through the 1940s, even showing up in the 1950s. The patron was pleased by the list of models to look at, but I’m still wondering if there’s a better resource out there…

CONCLUSION: sorta WIN..

What We Have Here… Is A Failure To Communicate

You know you’re having communication issues – unrelated to language barrier, let me add – when this is part of the conversation:

Librariannihilation: “I’ll register you for the program and you’ll be put on the Payment Waiting list until you come in and pay.”
Patron: “The Payment Waiting list… Does that mean you’re waiting for payment?”

<:/

A Man, A Plan, Manalapan, NJ

Adventures in incorrect information!

A patron approached me looking for an address for someone living in New Jersey. Unfortunately, while the patron had the person’s name and the state, the city was written down as “Napala”, which didn’t turn up on any searches. But, the patron assured me, that wasn’t the full name. It was “Napala-something”.

… Let’s look at this as a challenge!

After I looked at a few city directories for New Jersey without finding any “Napala-somethings” (nor, sneakily, any “[b]M[/b]apala-somethings”, rightly suspecting this information to be off). The patron went to browse atlases while I continued the hunt with the help of my boss, who elicited the information that it was a college town (giving me a new angle to explore).

All of which was made moot when the patron returned with a new city name, having found it on her own on a map: Manalapan.

From there, we discovered that both ReferenceUSA (a business and residential directory that my library subscribes to) and AnyWho.com didn’t have any record of this person (we’d tried these searches earlier, leaving out the city name, but hoped that more information was all that was needed). However, Switchboard.com saved the day!

CONCLUSION: WIN! Thanks to my boss and the eventual provision of correct information from the patron…

They’ve Got History

In a rather open-and-shut inquiry, a patron called in wanting to know if Grafton, ND had a historical society.

I Googled the city’s website and didn’t see a section for history, but noted the city office’s phone number (Referencing across state lines! Scandalous!) and did another Google search for the city’s name plus the word “history”. This uncovered a section within the city’s website that did recount the local history with a referral to the “Centennial Book Committee of 1982″. Hm. Kind of a dated source. Let’s try the city hall, then.

At the city hall, the person I spoke on the phone with wasn’t sure if any such organization existed, but after checking around referred me to a gentleman who ran the “Heritage Village”. Sounds promising!

The gentleman I spoke with there told me that the Heritage Village was an “entity of the Walsh County Historical Society” but also operated separately in its own right.

Googling the Walsh County Historical Society, I found, under the auspices of the State Historical Society of North Dakota, listings for both that organization and the Heritage Village. Success!

Conclusion: WIN, easy-peasy.

This was a simple yet satisfying search and fit nicely with what was apparently the theme of the day: local history. My supposed specialty!

Follow The Money

Ah, politics… |:/

Everyone has opinions, of course, and I think you can tell whereabout mine range when I tell you that citing Fox News as a step in your politics-based research makes my eyes roll violently in my head.

Nevertheless! I am here to help, not judge (the judging is for my off-hours).

The question was: which Democrats are taking money from Blue Cross/Blue Shield [to vote against Barack Obama's health plan]? I could not really hazard a guess as to politicians’ motivations, but I Googled “lobbyist money” and found opensecrets.org, wherein campaign financing and leadership (party, I’m assuming..?) Political Action Committee donations are documented, as reported by the Federal Election Commission.

So, Blue Cross/Blue Shield donated $1,332,618 to Democrats in 2008, and $1,306,481 to Republicans in 2008, mostly through PACs. Recipients included 136 House Democrats and 36 Democratic Senators.

That’s all well and good, but to completely answer the question, I also need to know the stances of each of these politicians with regard to the proposed health care plan.

There are questions that are fun and intriguing to work on …and then there are questions that are EVEN MORE fun and intriguing to work on. /:|

A number of fruitless searches for “health care votes”, “health care voting records” and so forth, before I narrowed in on the most likely reported on aspect with a search for “public option votes.”
This pointed to a mid-August FiveThirtyEight article about votes for the public option that might be gotten in the senate, citing an early August Open Left whip count, where mostly Democratic – some Republican and Independent – senator stances on just the public option portion of the health care proposal were reported. And this is as far as I got before the patron, who’d originally called in, showed up to collect what information I’d found. I explained what I’d done, what I couldn’t do (read minds), and that the patron could try and do their own corollary-finding between those who took BCBS funding and those indicating that they’d vote “no” or “maybe”, of the senators.

Conclusion: WIN.. I guess? The patron went away content that this data could be passed on to someone else to “make [a prominent politician] squirm”. …See me in my off-hours for further comment.

Just Remembered This Blog

Hello! Back! I was going through a Publishers Weekly, saw a title and remembered an anecdote of a reference interview. The “magic” recovery thing that I do love so – getting the right title from not much info.

A patron came into the library I was subbing at, some time in the last month or so, I think. She apologized ahead of time that she couldn’t remember the title; it was something she’d read “a long time ago” (turns out the earliest date I can find for the work is 2008, but maybe there was a recent re-release or something). She knew it was a story told from a dog’s point of view and the title may have been “Running in the Wind”. Or something evocative of that same sort of idea. Weather and a present participle for rapid motion were definitely in there somewhere, anyway.

After several fruitless searches of the catalog, we (another librarian had joined the search – we are draw to questions in progress like mice to a cheese; similarly, we all want to nibble away at it) switched to databases, where we had no further luck. Searches of Novelist by story descriptor did not turn up anything remotely likely. We moved on to the wide waters of the Web, where I happened to stumble upon a review by fortuitous phrasing of my search query: “dog’s point of view” book
This isn’t the web page I found at the time, but it illustrates the sort of chance usage of my chosen phrase – today this was the sixth search result out of ten, but that day I might’ve had to go through several pages before happening on someone else who would describe the book the way the patron and I did. Fortunately, it was a well-enough read book that at least two people out of the many who’ve reviewed it on the Internet summed it up in those terms, and I was able to find them within the first page or so of search results.

The book, in case you haven’t followed the link, was titled “The Art of Racing in the Rain“, by Garth Stein.

Conclusion: WIN! The more you know, the easier it is to find. Corollary: the more you can at least guess at, the more we can guess at.

Catch Up

I keep forgetting about the Internet! (Or rather, the little pieces of it I’ve staked out for my personal use..)

A quick run-down of interesting questions since I last posted:

• January 5th, 2009 (this one slipped through)
  Searching for information/books/articles on the inventor of one of the first pressure suits. Preliminary work by other librarians had the name – “Eugene Chertanovsky” – but searches were not getting far. Further search revealed multiple spellings of the subject, including “Eugene Chertanovskaja”, “Evgeniy Chertanovskiy”, and “E. E. Chertovsky”. Variants revealed some sources, including a book on space exploration in the building and a Google Book in its entirety with a full paragraph on the inventor of the Ch-1 pressure suit (knowing the name of the suit ended up being how I found the alternate spellings).
  Conclusion: WIN. Translations of Cyrillic spellings are tricky; always better to have more to work from.
• January 7th, 2009 (also slipped through.. mostly because it’s just a brief anecdote)
  A patron was having trouble finding a topic and I showed her how I would go about doing the search on a patron-interface catalog (as opposed to our super-user catalog interfaces). She asked, in a joking tone, if I went to school to learn that. I kind of paused and said, yes, I have been trained in how to do information searches. I mean, we do have library school – what do people think we learn there? Memorizing the Dewey Decimal System and how to shush..? \:| (Then again, I still have people say to me “you have to go to school to be a librarian??” Shocking, isn’t it…)
• Sometime last month
  A young man came in wanting information on Eastern Canada during the 11th through 13th centuries… We could find general information on tribes (on the Internet) that were spread across the region prior to that time period, specific information about tribes and Viking incursions in Central and Western Canada during the tail end of that time period, information about all regions of Canada starting in the 17th and 18th century, and information about modern lives of native peoples from Canada and the Northern U.S. … But we’re a small urban library in the U.S. – why would anyone expect us to have stuff on pre-recorded history Canada..? Oh, and he needed it for a report due within the next couple of days, so interlibrary loans were no use.
  Conclusion: An incredibly predictable FAIL. I think he said he would ask if he could change his time period/region (I’m not entirely sure, but I think he selected the starting set himself.. ?:/ )
• Sometime this past week (Thursday..?)
  A patron wanted information on New York, specifically the aspects of it that made it unique as compared to other cities around the country. This led to a discussion of what features would make New York different from other cities, like Chicago, L.A., etc. We ended up deciding the city’s general diversity, proximity to Ellis Island and the Statue of Liberty, the presence of the United Nations, island/burroughs structure, and subway system all constituted unique facets, whereas Tammany Hall (and corruption), buildings in general, and their educational system did not.
  Conclusion: WIN. We got him a number of books and got some focus for his report. Plus, interesting conversation on the evolution of cities.

Tripping Over Language Barriers

Twice within one week I encountered significant language barriers, once each at the two libraries in which I work. I’m in sympathy with the poor patron because we’re mutually frustrated by the inability to communicate. I want to help you find what you’re looking for; really! And I’m sure you’re not trying to be as unhelpful as it seems!

The first time was a disabled patron whose speech was just not very clear. Unfortunately, neither was his handwriting, as he authoritatively presented me with a note and wandered off. I spent some time trying to hunt up the apparent author (only to later discover that it was the patron’s name written at the top) but couldn’t reconcile it with the apparent title (from the words I could decipher). For that matter, I was having trouble confirming the existence of anything resembling what I took to be the title. I tried to elicit some more information from the patron, but we got nowhere. Fortunately, I’d noticed the patron had come in with another person and approached that patron for help. She told me that what he was really looking for was cowboy hats (I’d been searching for what looked like something about astronomy or physics). This, too, was a sort of vague information request, being secondhand and all, but I latched on to it as something. Fishing out a number of books with illustrations of cowboys (and their hats), I offered them to the patron, only to be initially rebuffed. I think this was more miscommunication, because he ended up coming back to them. I even found a book in the youth department that had two whole pages of just hats!
Conclusion: WIN/FAIL? I really don’t know. :/

The second occasion was at my subbing library. A gentleman came up to the desk with a heavy accent. Of course, I suppose he could’ve been thinking the same of me. Or maybe I just spoke too fast. In any case, we went back and forth a few frustrating rounds to determine he needed some forms off the Internet (though not the site he initially indicated). Now, policies on printing vary from library to library and strictness of application of said policy can vary from department to department and librarian to librarian. On the whole, we would like our patrons to go away with their information need satisfied. We also would like to get patrons acclimated to our services and learn to do things for themselves. And, crass as it is to point out, well, we’d like you to pay for your printing. Most people do, so it’s kind of unfair for one dude to get 300+ pages for free (yes, that’s happened – twice; it was a case of upper management making the call). This case wasn’t that bad, but it was more than 30 pages and… the patron asserted that he didn’t have a computer and wanted me to do it all for him.
See, this is an almost irresistible lure for me because I really, really want people not to be afraid of computers. It’s okay to sit down and poke at them! Ours come with a program called DeepFreeze, so no matter what you do (especially in terms of the capabilities of patrons who aren’t familiar with computers), it’ll all reset when you log off! I coaxed the patron over to the computers and logged him onto one, showing him the website, doing all the tricky bits and repeating that it was simple – he could just click here and here and his print would go to the printer. I tried to explain the printing process (get a card, pay for it, pages come out of the printer), but either the language barrier or a disinclination to pay for prints or both led the patron to wander off disgruntled.
We do not like it when patrons are disgruntled.
(Though I gotta say I was sans gruntle by this point myself.)
The patron huffed into a chair near the desk while another patron (who a) was apparently with the first, b) blithely interrupted me when the first patron was still trying to ask his question, and c) was familiar enough with computers that I wondered why he wasn’t trying to help the other patron.. :\ ) solicited my help in navigating some of the quirks of the express computers. In this interval, the first patron apparently retrieved his gruntledness enough to approach the desk again. I was still annoyed with the matter (and a bit with his manner), but this was the point to just get it over with and print his pages for him. He was willing to offer me a quarter, I believe it was, (which I graciously ignored) for the 15 or so pages I printed for him. He also admonished me not to “be mad with” him. I promised him I wasn’t mad, just vexed by the printer (it was out of paper). So he got about half of what he was seeking and that for free.
Conclusion: Sort of WIN for patron satisfaction, fairly FAIL for policy consistency, communication, and capitalist economy. …so, 3/4 (+/- some) FAIL.

In other news, I kind of need to learn to read and speak Polish.

So Savvy

Genuine treasure hunt! Where “treasure” equals “information need”! I’m just showing my nerd colors when I get excited about an info hunt that keeps transforming, I guess, but it sure keeps things interesting.

See, it all started last week, when a patron came in looking for the Summer 2008 edition of Savvy, a magazine. I went and looked on WorldCat, (World Library Catalog, connected to hundreds of libraries worldwide), found a magazine by that title, and told the patron I’d send the request through. Done.

Except not. I was not properly thorough when I first placed the request. (Bad librarian! No martini!) I jotted down “Summer 2008 issue” without noting that the holdings listed for that magazine title’s record indicated that issues only ran from 1980-1988..! My error was caught by the interlibrary loan clerk who went to process the order. She passed it to another reference librarian, “M”, who did some research and brought it back to me since she had to get to a meeting today. “M” found the publication range for the listing of Savvy, as well as the next incarnation’s title: Savvy Woman. However, Savvy Woman only ran from 1988-1991. Still not done! She also printed out a list of the libraries that claimed to have recent holdings of the title and located Savvy online and got their corporate headquarter’s phone number. (“M” is thorough. She may have a martini.)

Starting from where “M” left off, I first tried to contact the Urbana Free Library, the only public library that WorldCat indicated had current issues (“Recent plus 5 years” being the claim). They checked but did not come up with any sign that they currently held the title. This sometimes happens with WorldCat – their records can be out-dated or just plain wrong. :/ Moving on!

I next contacted the Savvy magazine to try and track the title incarnations. The very helpful lady who answered the phone told me that this Savvy was in fact brand new, having only started publishing at the beginning of the year. Quite possibly the magazine that the patron was looking for, but not in any libraries that the lady was aware of. She very kindly offered to mail us whichever article the patron was seeking, which I thanked her for and told her I’d check back with the patron.

Calling back the patron, I was able to elicit some more information. (A thorough librarian tries to get all this up front, though one never knows when a simple enough request is going to turn out to be twisty… still – no martini.) The patron sought an article by one April Williams about improving your job search. Next step, call back to Savvy and ask about that article. The nice lady informed me that that did not sound like their kind of article; perhaps the patron meant Business Savvy?

Business Savvy does not appear to have a website (“business savvy” “magazine” does not turn up anything, anyway). Hmmm… Next, a database – Article First; is Business Savvy included in its myriad collected publications? No. How about another database, EBSCO’s MasterFile Premier? No? Bother. Well, let’s start from scratch – we’re looking for something to do with “savvy” and “april williams”, right? Google it. Hey now! Here is an April Williams who speaks about job searching… And she links to a SAVVY Magazine, Summer 2008! There’s the article we were looking for and a little backtracking reveals that this is the Women In Technology International (WITI) publication, also named SAVVY. Success!

Conclusion: Similar-sounding titles are proliferate – the more info the better! (‘Couldn’t come up with a more pithy summary; I mostly tried for riffs on “savvy” and “witi” (witty), but I fail.)

BTUs, BTW

A patron wanted to know the average heating usage for 1-bedroom apartments, from October 2007 through March 2008. I warned the patron that this specific a data set was unlikely to be available. The patron reiterated that this was the data sought, regardless. It turned into one of those patron: “this is what I want, what I want is this”, me: “I’ll let you know what I find” exchanges that circle until the patrons stops talking. Those are fun! (no, they’re not)

Anyway. Manner of inquiry aside, I was correct in that I could not find that specific a data set for that recent a time span. However! Older data does get into that kind of specificity.

I started by looking for “average” “home”/”winter” “heating”, neither of which presented much in the way of fruitful returns. I added in the term “thermal units” because the patron had dropped that phrase a half dozen times, indicating that it was the usage, not the cost, that was of interest. This also did not directly lead me to answers, but it did cause “British thermal units” to crop up in a number of returns. That looked familiar and then I saw a page blurb with the abbreviation and went “oh, duh.”

This led to a rearrangement of search terms – now I sought “average” “home” “btu”. Much better. Right away I found a 1997 survey report which showed average residential consumption from the Energy Information Administration, a subset of the U.S. Department of Energy. Backtracking through that site, I was able to find a pair of Residential Energy Consumption Surveys from 2005 that showed average consumption in BTUs for fuel used and energy end use. Further perusal of the site’s resources showed monthly and annual reports on residential energy use, but that was all in total usage, no averages. Furthermore, the two 2005 survey reports included break downs by housing type and size (“apartment, 2-4 units/building”, “apartment, 5 or more units/building”, “1-person household”, “2-person household”, etc.).

Conclusion: Invest in blankets.